Return & Refund Policy

At Chylls Shop, we carefully inspect and package all items before delivery to ensure customers receive products in good condition.

Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, please contact us immediately upon delivery or within 12 hours with clear photos of the product and packaging.

All reports will be reviewed, and an appropriate solution will be provided where necessary.

Package Inspection

Customers are encouraged to inspect their package upon delivery before accepting it. This helps ensure any issues can be addressed quickly..

Non-Returnable Items

For hygiene and safety reasons, certain items such as beauty or personal care products may not be eligible for return once opened or used.

Refunds

If a return request is approved, the refund will be processed through the original payment method or another agreed option.

Contact

For any return or refund requests, please contact us:

WhatsApp: +233 504 521 455

Location: Accra, Ghana